Customer Service Representative Job in Cuyahoga Falls Ohio (OH)
posted by: Direct Healthcare Supply
Job# 234634
Customer Service Representative
Primary Responsibility:
To passionately serve and create satisfied customers who will retain Direct Healthcare Supply for future healthcare product purchases.
Key duties and responsibilities
· Reception of all incoming telephone calls.
· Treat both new and existing customers like a family member.
· Set- up new customer accounts for medical products service.
· Outbound telephone calls to obtain refill permission.
· Data entry of all refill orders for existing customers.
· Be knowledgeable of healthcare products, Medicare law and various types of insurance coverage that provide answers to consumer frequently asked questions.
· Deliver what you promise.
Other functions
· Update customer files as required.
· Update customer Certificates of Medical Necessity when needed.
· Follow through with the billing department for shipment approval.
· Filing
Additional
Other duties as assigned by the Customer Service Manager and Vice-President of Operations.
Key requirements
· Qualified candidates must have excellent verbal and computer skills with the desire to communicate with customers and prospects on a daily basis.
· Word processing skill of 45 WPM at minimum.
· Detail oriented.
· Medical experience helpful but not necessary.
· Ability to be on the telephone up to 75% of the workday.
· Minimum of 1-2 years experience in a consumer service organization or healthcare environment.
· Light lifting of up to 25 pounds.
This is a full-time entry-level non-exempt position. Work schedule is Monday through Friday. Hours of operation are 8:15 a.m. to 5:00 p.m.
Categories: Customer Service, Customer Support
Industry: Medical Devices
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